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FAQ 

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  • How do I register for a new account?
    Visit veteransfirst.sofiahealth.com. Select 'Register'. Select 'Start here'. A window will pop up for you to create your account. At the bottom of the screen, select ‘Create an account.’ Select ‘Continue with Email', Facebook, Google, or Apple. Enter your first name, last name, and email (does not need to be a VA email). Select 'Create Account.' Check your email for a confirmation message. Go to your email and verify your email address, and you will be redirected to a confirmation page. Return to Veterans First, refresh your screen, and you will be redirected to complete your profile. Select ‘Complete Your Profile’. Fill out your name, address, location, and emergency contact information. Select ‘Create Account’. Registration is now complete! You will receive an email confirmation when your registration has been processed. Please allow up to 24 hrs. If your VA sponsors the program, this will give you access to free, unlimited classes. Need more help? Contact us.
  • How do I re-verify my email address?
    Sofia Health has enhanced its security measures. To confirm your identity, we require a one-time email verification process. This applies to all users who registered before November 20, 2023. Visit veteransfirst.sofiahealth.com and select “Register”. Click on “Start here”. In the pop-up window, scroll to bottom of screen and select “Create an account”. Be sure to use the same first name, last name, and email as your previous account. Verify your email. After verifying your email, close out of the screen. Go to ‘Classes’ and select ‘Login’ Enjoy your classes! Despite the prompt 'create account,' your data will be securely saved and merged upon successful email verification.
  • I already have an account, why do I need to re-verify my email?
    Sofia Health has enhanced its security measures. To confirm your identity, we require a one-time email verification process. This applies to all users who registered before November 20, 2023. Visit veteransfirst.sofiahealth.com and select “Register”. Click on “Start here”. In the pop-up window, scroll to bottom of screen and select “Create an account”. Be sure to use the same first name, last name, and email as your previous account. Verify your email. After verifying your email, close out of the screen. Go to ‘Classes’ and select ‘Login’ Enjoy your classes! Despite the prompt 'create account,' your data will be securely saved and merged upon successful email verification.
  • What email do I need to use to register?
    You can use any email to register account. You do not have to use your employee email address. Need more help? Contact us.
  • How do I sign up for class?
    Once your account has been processed you'll be able to sign up for classes. *FOR VA accounts, after registration, please allow up to 24 hours for us to assign your free membership to your account. Go to veteransfirst.sofiahealth.com. Select 'Classes.' Choose the date you want to attend class. From the available classes listed, select 'Sign Up' next to the class you want to join. Select 'Next'​ You will be prompted to log in if you are not logged in already. Need more help? Contact us.
  • How do I cancel a class?
    Go to veteransfirst.sofiahealth.com. Select 'Classes.' Select 'Login' Select 'My Account' if you're logged in. Select 'Schedule'. Find the class you want to cancel and select 'Cancel’. a. Alternatively, scroll down to find the class you signed up for and click 'Cancel' to proceed with the cancellation. ​ Your class has been canceled! Need more help? Contact us.
  • How can I see my scheduled classes?
    To view your scheduled classes, from the class page, select 'My Account' on the top right of the calendar. Then click on 'Schedule' to view all classes you are signed up for. Go to veteransfirst.sofiahealth.com Select 'Classes' from the main menu. Select 'My Account'​ on the top right of the calendar. Select 'Schedule' to view your upcoming classes. Each time a class is scheduled, you will receive an email confirmation with a link to your virtual class. If text notifications are turned on - you will get a text reminder before class. *Please note that your cell phone carrier might identify this automated text as spam and you might not receive the text. Need more help? Contact us.
  • How do I sign in to my account?
    There are 2 ways to login. 1. Once you select your class, you will be prompted to login. OR 2. Go to veteransfirst.sofiahealth.com Select 'Classes' On the top right corner of the calendar, select 'Login' Need more help? Contact us.
  • How do I get into my class?
    Click the link provided in your confirmation email or text. You will receive the link 1 hour prior to class. Your link will take you directly into the Zoom class. Be sure to turn your camera on. If your microphone is on, be sure there is not a lot of background noise. You can always mute yourself and unmute if/when you need the instructor's attention. To get your instructors attention, you can un-mute yourself, type in the chat box, raise your hand, or use reactions. Need more help? Contact us.
  • How do I reset my password?
    Go to veteransfirst.sofiahealth.com Select 'Classes' On the top right corner of the calendar, select 'Login' In the pop up window select 'Forgot your password' Enter your associated email address Select 'Send Link' Need more help? Contact us.
  • I'm a caregiver, can I take classes?
    Yes, caregivers are welcome to use the membership. Need more help? Contact us.
  • What is the difference in Sofia Prime, Veterans First and Sofia Health?
    Sofia Health serves as a hub for well-being, offering a marketplace where you can discover and schedule health and wellness providers for various services, join group classes, and explore a range of products. Sofia Prime is an all-encompassing wellness program under the Sofia Health umbrella. We carefully select and onboard instructors from our pool of Sofia Health professionals, conducting over 300 live classes every month. We're dedicated to increasing accessibility to holistic health, and all this comes at a subscription fee of just $20 per month. Veterans First is for eligible individuals in select locations. This program mirrors Sofia Prime but is fully covered by the VA, making comprehensive wellness more attainable for veterans. Need more help? Contact us.
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