Need help? Use the links below to find step-by-step instructions. If you can't find what you are looking for, email us at support@sofiahealth.com.
Support
Step by step instructions to get you started.
USER REGISTRATION
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Go to prime.sofiahealth.com
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Select 'Register'.
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Complete user registration.
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Enter any email you wish to register.
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You will be redirected to thank you page.
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You will receive an email confirmation when your registration has been processed. Please allow up to 24 hrs.
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While you wait, visit the Virtual Classes page to see what classes are available.
Steps 1-2
Step 3
Step 4
LOGIN & SCHEDULE
You will receive an email confirmation when your registration has been processed.
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Go to prime.sofiahealth.com
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Select 'Virtual Classes' from the main menu.
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Login: (2 ways to login)
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A. Login via top right corner in the browser
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B. Or login via 'My Account' at top of the calendar
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Enter username (email) and password. Select Sign In.
Once you are signed in. You can close the account window and start signing up for classes.
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For more details on how to sign up and schedule classes, visit the Schedule Classes help section.
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Classes will not be free until you have your membership pass associated with your account. To see how to find this in your account, visit the Membership Pass help section.
Steps 1-3
Step 4
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SCHEDULE CLASSES
To schedule a class, simply select the date, choose from the available classes, and select sign up!
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From the Virtual Class page, choose the date you want to attend class.
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From the available classes listed, select 'Sign Up' next to the class(es) you want to join.
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Select 'Next'​
You will be redirected to a thank you page. Select the option to 'book more classes' if you would like to go back and sign up for more!
Steps 1-2
Step 3
VIEW YOUR SCHEDULED CLASSES
To view your scheduled classes, from the virtual classes page, select 'My Account' on the top right of the calendar. Then click on 'Schedule' to view all classes you are signed up for.
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Go to prime.sofiahealth.com
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Select 'Virtual Classes' from the main menu.
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Select 'My Account'​ on the top right of the calendar.
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Select 'Schedule' to view your upcoming classes.
Each time a class is scheduled, you will receive an email confirmation with a link to your virtual class.
If text notifications are turned on - you will get a text reminder before class.
Steps 3-4
VIEW YOUR MEMBERSHIP PASS
To get unlimited access to the scheduled Sofia Health classes, you must be enrolled with a registered organization. Once enrolled, you will be assigned a pass that gives you unlimited access.
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Go to prime.sofiahealth.com
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Select 'Virtual Classes' from the main menu.
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Select 'My Account'​ on the top right of the calendar.
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Select 'Passes' to view your upcoming classes.
Steps 3-4
CONTACT SUPPORT
Need help? Get in touch with us. If you would like a call or text, enter your phone number.